Question 1

Can I connect ScubaHub with other tools?

Accepted Answer

Yes. ScubaHub offers an API and webhooks to build connections with your website, CRM, reporting tools or other systems. Each connection requires configuration.

Question 2

What information can I read through the API?

Accepted Answer

Bookings and participants, clients, activity and accommodation availability, stays, payments, refunds, deposits and form completion status, depending on the permissions granted.

Question 3

What are webhooks and what are they for?

Accepted Answer

Webhooks are automatic notifications that ScubaHub sends to an external tool when something changes, such as a cancelled booking, a received payment or a completed form. They let you trigger actions without continuously checking for updates.

Question 4

Can I create or update bookings through the API?

Accepted Answer

The API currently provides read-only access. Bookings and other data are created and updated within ScubaHub.

Question 5

Where do I configure integrations and find the documentation?

Accepted Answer

In Settings → Integrations. Users with the required permission can create API keys, configure webhooks and access the API documentation.

Question 6

What is ScubaHub?

Accepted Answer

ScubaHub is dive center management software built around the trip: bookings, payments, waivers, equipment and the daily dive schedule, all in one place.

Question 7

Does ScubaHub replace having a separate booking app, payment app, and forms app?

Accepted Answer

Yes. The client, their payment, their signed waiver, and their gear sizes all live on the same booking, not spread across different tools.

Question 8

Does ScubaHub charge a commission per booking, or a flat fee?

Accepted Answer

A flat fee per active center. No extra cost per booking.

Question 9

Can I use ScubaHub from a phone at the dock, or do I need a computer?

Accepted Answer

Yes. ScubaHub works on mobile, built for running day-to-day operations from any device.

Question 10

Can ScubaHub manage online bookings for a dive center?

Accepted Answer

Yes. ScubaHub connects bookings, clients, payments, forms, planning, and operations so dive centers can manage the full workflow from inquiry to dive day. Clients book through a customizable public booking page and the center receives everything in one dashboard.

Question 11

Does ScubaHub support payments and booking balances?

Accepted Answer

Yes. ScubaHub supports payment tracking, booking balances, quotes, manual payment movements, and finance views. You can track what each client owes, what has been paid, and generate summaries for your dive center operations.

Question 12

Can clients complete digital forms before arrival?

Accepted Answer

Yes. Dive centers can send digital forms and onboarding flows so clients complete registration, waivers, medical details, and required information before arrival. Forms are linked to bookings and stored in the client profile.

Question 13

Does ScubaHub support staff management and compensation?

Accepted Answer

Yes. ScubaHub includes staff scheduling, shift planning, and compensation management. You can assign staff to dives, track their work, and calculate pay based on configurable compensation rules.

Question 14

Can I track dive equipment inventory with ScubaHub?

Accepted Answer

Yes. ScubaHub includes inventory management for dive equipment. You can track gear, assign equipment to bookings, and monitor availability across your dive center operation.

Question 15

Does ScubaHub track gear sizes and availability to prevent double-booked tanks or wetsuits?

Accepted Answer

Yes, with an automatic warning if two people get assigned the same equipment or if availability runs out.

Question 16

Is ScubaHub suitable for SSI and PADI dive centers?

Accepted Answer

Yes. ScubaHub is designed for any professional dive center, whether affiliated with SSI, PADI, RAID, or independent. It handles the operational side — bookings, clients, staff, payments, and forms — regardless of your certification agency.

Question 17

Does ScubaHub support multiple languages for international dive centers?

Accepted Answer

Yes. ScubaHub supports multiple languages including English, Spanish, German, French, and Japanese. The public booking pages can be translated automatically so international clients can book in their preferred language.

Question 18

Can ScubaHub help dive centers offer a more personal guest experience?

Accepted Answer

Yes. Client profiles keep dive history, certifications, gear sizes, and preferences so the team knows each guest before arrival. The dashboard alerts staff when a client's birthday falls during their booking, and forms and emails reach guests in their own language.

Question 19

How long does it take to set up ScubaHub for a dive center?

Accepted Answer

Most dive centers can be up and running within a day. The setup guide walks you through configuring your booking page, adding your products and services, setting up staff, and connecting your operations. No technical knowledge is required.

Question 20

How does ScubaHub protect dive center data?

Accepted Answer

Each dive center's data is isolated and only visible to that center. Staff access is controlled with granular roles and permissions, data is encrypted in transit and at rest, and card payments are processed by Stripe, so card numbers never touch ScubaHub's servers.

Question 21

What happens to my data if I cancel my ScubaHub subscription?

Accepted Answer

You keep full access until the end of your billing period. After that, your data is not lost: contact support and ScubaHub will provide a complete copy of your dive center's data.

Frequently asked questions

Getting started

Bookings, payments, and accommodation

Operations and guest experience

API and integrations

Security, data, and account

Multiple locations

30 minutes that change how you see running your center

Getting started

What is ScubaHub?

Does ScubaHub replace having a separate booking app, payment app, and forms app?

How long does it take a dive center to start using ScubaHub?

What support do you offer?

Bookings, payments, and accommodation

Can clients book online?

Can I manage accommodation alongside diving activities?

Can I charge deposits and partial payments?

Does ScubaHub charge a commission per booking, or a flat fee?

Can I cancel my subscription anytime?

Operations and guest experience

How do forms and signatures work?

What is inventory and size tracking for?

Does ScubaHub track gear sizes and availability to prevent double-booked tanks or wetsuits?

Can I manage roles and permissions?

Does the app support multiple languages?

Can ScubaHub help me offer a more personal guest experience?

Can I customize outgoing emails?

Can I use ScubaHub from a phone at the dock, or do I need a computer?

API and integrations

Can I connect ScubaHub with other tools?

What information can I read through the API?

What are webhooks and what are they for?

Can I create or update bookings through the API?

Where do I configure integrations and find the documentation?

Security, data, and account

How is data protected?

Is ScubaHub GDPR compliant?

What happens to my data if I cancel?

Multiple locations

Can I manage multiple dive centers from one account?

How does pricing work if I have more than one location?

Is each center's data kept separate?

Can I have separate payment accounts per location?

30 minutes that change how you see running your center